Features to take your E-scooter app to the next level

The rise of e-scooters around the world is definitely owed to the fantastic benefits they provide. Primarily designed as a substitute for the kids’ bicycle, this mode of transportation has gained famed as the best option for the last-mile ride in recent years.

In fact, reports claim that the e-scooter industry was valued at $18.6 billion in 2019 and is expected to become $28.56 billion by the year 2025.

No, wonder these e-scooter statistics are influencing many businesses and startups to try their hand at the opportunities this on-demand industry offers. However, there are many problems and challenges to be considered by the startups before fully diving into it.

Among several decisions, choosing to develop a mobile app for your business model in addition to finalizing the features that will ensure great performance is something that is challenging for sure.

To that, I have accumulated a list of a few features known to boost the app performance for the e-scooter rental business.

Vehicle tracking

Rather a very basic and prominent feature in any applications developed for an on-demand model is the GPS facility. It helps in tracking the location of electric scooters in real-time and allows users to use them. Without it, the users would be clueless as to where they can find an e-scooter- a scenario that does not portray the said businesses in a very effective light. Moreover, it also fulfills the safety concerns for the rider and vehicle as well.

Allow them to reserve in advance

With the help of the same technology mentioned above, of course, businesses can implement the feature where users can easily reserve any vehicle in their vicinity through the e-scooter mobile app. This will help in offering better services to the users, which will only help businesses is creating a loyal customer base in the long run and concrete the sustainability in the market.

Scan with QR Code to begin

If the e-scooters would unlock and start without any initial authentication or login, this would obviously not create a positive situation for businesses. This is why providing the QR code scanning functionality is the need of the hour for e-scooter startups.

This will keep everything including the number of rides, distance traveled, and charges streamlined. Plus, this is an easy way for users as well. All they are supposed to do is just scan the code and get going. No additional entries of data or anything required.

Push notifications

Push notifications are a more personalized form of alert that companies send their users to spread information. They are a great way to keep the users engaged with your mobile app.

Businesses use these notifications to constantly inform users about on-going discounts, referrals, information related to rides, etc. to encourage them to use their services.

Feedback and rating option

Just like for any other mobile application, feedback and review functionality is a must-add feature. Otherwise, how would your customers be able to express their customer experience? Moreover, with this feature, you’d get to know of the extra perks your customers want you to add to your existing e-scooter application.

Customer support

In today’s time, customer experience and satisfaction play a pivotal role in the future of any business. You need to make sure that you offer exemplary customer services to your users so as to render a positive outlook towards your business. Chatbots are one of the most in-trends in this paradigm.

Social media login integration

Almost all the mobile applications these days integrate social media for login and signup. This is an easy way for users to register on your application without having to create a separate account.

In-app payments

Businesses based on the on-demand models such as Uber offer in-app payment options that too with various gateways choices. This keeps everything streamlined for users and businesses alike.

Multilingual Support

If you are a startup looking to capture a market which operates under several languages, then localization and multilingual support is something you should definitely consider.

These are just basic must-have features that guarantee all the major services your app should be providing the users. You can, of course, integrate additional features suiting to your model to offer exemplary services.